File a New Shipping Insurance ClaimPlease complete the claim form below.
Due to the current environment with the COVID-19 virus, shipments are taking longer to reach their destinations. The shipping carriers are working hard to meet their commitments, but shipments may be delayed. Specifically, shipments with International destinations can take additional weeks for completed deliveries.
Please communicate with your recipients and try to set expectations with the COVID related delays. We will extend claim timeframes and allow for the carriers to complete their deliveries during these unique times.
*LOSS Claim Note: All LOSS claims for shipments sent via the Postal Service or consolidator - If the claim is for a lost package, the Insured must wait 20 calendar days (for Domestic shipments) or 40 calendar days (for International shipments) before filing claim with Shipsurance.
*DAMAGE Claim Note: All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.