Insurance Management Center

File a New Shipping Insurance Claim

Please complete the claim form below.

COVID-19 NOTICE
Due to the current environment with the COVID-19 virus, shipments are taking longer to reach their destinations. The shipping carriers are working hard to meet their commitments, but shipments may be delayed. Specifically, shipments with International destinations can take additional weeks for completed deliveries.

Please communicate with your recipients and try to set expectations with the COVID related delays. We will extend claim timeframes and allow for the carriers to complete their deliveries during these unique times.

*LOSS Claim Note: All LOSS claims for shipments sent via the Postal Service or consolidator - If the claim is for a lost package, the Insured must wait 20 calendar days (for Domestic shipments) or 40 calendar days (for International shipments) before filing claim with Shipsurance.

*DAMAGE Claim Note: All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.

If you have any questions, do not hesitate to contact us.

* Denotes Required Fields

Payee Contact Information - This is the person that purchased the insurance.

Full Name:*

The claim check will be made payable to this name.

Address:*

The claim check will be mailed to this address.

City:*

State:*

Please select "OTHER COUNTRY" if outside of the U.S.A. or Canada

Zip/Postal Code:*

Country:*

Phone Number:*

(XXX-XXX-XXXX)

Email Address:*

IMPORTANT All claim communication is sent to this email address.

Claim Information

Claim Type:*

Carrier:*

Carrier Service Name:

(1st Class, Ground, Express, etc)

Consignee Full Name:*

This is the recipient.

Destination Address:*

Destination City:*

Destination State:*

Please select "OTHER COUNTRY" if outside of the U.S.A. or Canada

Destination Zip/Postal Code:*

Destination Country:*

Consignee Phone:

(XXX-XXX-XXXX)

Invoice Number:*

Invoice #, eBay Id, Receipt #, etc.

Shipment Date:*

Date Loss Discovered:*

Claim Contents:*

200 characters or less

Claim Description:*

400 characters or less

Tracking Number:*

Tracking or customs number

Carrier Claim Number:

Carrier Check Number:

Carrier Check Amount:

Total Claim Amount:*
If the shipping/freight was insured, include the amount in the total

Claim Payment Method (Payment via check is default)

By default, all claims are paid to the insured by check via snail mail and can take up to 2 weeks to receive once mailed. If you would like to receive faster settlement of claims we have the below additional option(s).

Emailed Check

We are happy to offer Emailed Checks as an option for paying claims. With an Emailed Check, we send you a real check via email. You print it out and deposit it like a normal check.

Tell Me More About Emailed Checks

Q: What’s an Emailed Check (eCheck by Deluxe)?
A: Don’t let the "e" confuse you. An eCheck is just a check. We do a couple of things differently, so you can get your funds quicker. You’ll be emailed a link to your check, walked through the prompts to print your check, and cash or deposit your check as normal. An eCheck is just a check that you can print directly.

Q: Okay, so how do I deposit an eCheck?
A: Like any other paper checks you’ve received, you’ll be able to deposit a Deluxe eCheck the same way. Deposit at the branch itself, use your bank’s mobile app, or go through the ATM, there’s absolutely no difference. The back of the check is blank, but you simply endorse the back of the check where you normally would and hand it to the teller, take your pictures, or insert it into the ATM and you’re done.

Q: Do I have to print the eCheck?
A: Yes, you’ll need to print the eCheck. After you’ve printed it, you can treat it like you would any other check.

Your Email Address:

Leave this field blank if you DO NOT WANT an Emailed Check.
* U.S. shippers only.

IMPORTANT If an email address is entered, the claim payment will be made to this address via email. This is your (the shipper) email address. A physical check WILL NOT BE MAILED TO YOU.

PayPal

If you prefer to be paid via PayPal, please enter your PayPal email address, below. There are no PayPal fees charged to you.

Your PayPal Email Address:

Leave this field blank if you DO NOT WANT to receive a PayPal payment.

IMPORTANT If an email address is entered, the claim payment will be made to this address via PayPal. This is your (the shipper) PayPal address.

Certification

I hereby certify that all information on this form is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00 and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).

WARNING: Any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.

I certify the above is correct.

By completing our electronic claim form and clicking the “Submit Claim” button you give your consent for Shipsurance to communicate with you regarding your shipping claim electronically via the email address provided on this claim form. If you prefer communication via postal mail, please call us at 866-852-9956 or email us as at claims@shipsurance.com to opt-out of electronic communication for this claim.